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Frequently Asked Questions

We’ve compiled sections of frequently asked questions so that you can find the answers you need, when you need them. Select the category below you wish to learn more about:

Luxe Loyalty
Brand
Orders
Shipping
Subscribe
Returns
Guarantee
Promos
Products
Contact Us

Luxe Loyalty

The Luxe Loyalty Rewards Program is our free rewards program specially designed for our loyal customers! All you need is a valid email address to create your account here.

Benefits include:

  • Exclusive discounts on all products
  • Earn points to redeem towards future purchases (“Rewards’)
  • Free U.S. shipping
  • Free birthday gift every year
  • Flexible subscription management
  • Access to Loyalty Only sales

For every dollar you spend on products, you will receive 1 Loyalty Rewards point that is the equivalent to $0.10 (U.S. dollars). For example, if you purchase products worth $100, you will receive 100 Loyalty Rewards points that is equal to $10.00! There is no limit to the amount of points you can earn.

 

Your Loyalty Rewards points can be redeemed during your checkout experience, where you will find the Loyalty Rewards field next to the Coupon Code section. You can use Loyalty Rewards points in increments of 5 points at a time. If the purchase is less than the amount of Loyalty Rewards applied to your order, you will only be able to apply as many points as the cost of the purchase. If the number of points input is not an increment of 5, used points will be rounded down to the nearest increment.

 

We encourage you to redeem your points often so that you get to experience the full benefits of our Luxe Loyalty Rewards program. While you may opt not to use points towards a purchase, please note that any unused points will expire after 6 months. 

 

To view your point balance, update personal information, and learn about your Loyalty Rewards terms, please visit your Loyalty Rewards dashboard. To access this dashboard, simply log in log in to your Beverly Hills MD account and it will be on the main Luxe Loyalty page.

For more information about Luxe Loyalty, visit BeverlyHillsMD.com/Luxe-Loyalty.

Brand

John Layke and Payman Danielpour first met in medical school and quickly became best friends. After completing their residencies, their friendship led them back to Payman’s hometown of Beverly Hills, where they co-founded the world-renowned Beverly Hills Plastic Surgery Group.

 

In 2014, their passion for science inspired them to start developing advanced ingredient formulations that would allow people to achieve dramatic results at home — and so, Beverly Hills MD was born.

 

Since then, this innovative, cruelty-free line of professional cosmeceutical formulas has made it possible for people everywhere to look amazing at any age — by way of the newest, safest, most promising technology available. Each product targets a specific concern or set of concerns, working to both treat and prevent the most difficult skin problems.

Dedicated to its mission of helping people feel their best, Beverly Hills MD is also a proud sponsor of Smile Train, an international charity providing free cleft surgery and palate surgeries to kids in need. To read more about Smile Train, visit BeverlyHillsMD.com/Charity.

Orders

What payment methods do you accept?

We accept all major credit cards and PayPal.* Upon your order, you will receive an email with your confirmation details. If you don’t receive this confirmation, please contact our support team at 1-877-828-5528 or [email protected] for further assistance. Canceling or modifying orders isn’t possible at this time.

 

*Please note that PayPal is not accepted on Subscribe + Save orders.

Shipping

For in-stock products, you can expect U.S. orders to arrive within approximately 2-7 business days, while international orders typically arrive within 14-28 business days.

Shipping is free for all U.S. based Luxe Loyalty members and for U.S. orders over $150.

 

For U.S. orders under $150, shipping is $7.95. Shipping for all international orders is $9.95.

To view your order status, sign in to your Luxe Loyalty account and navigate to “My Recent Orders,” then “Reorder and View Order Details,” then “Status.”

 

You can also view the status of your order through your order confirmation email, or by contacting our customer service team.

Subscribe + Save

What is Subscribe + Save?

Never pay full price again with our exclusive Subscribe + Save option.

 

With Subscribe + Save, you can sign up for automatic shipments of your favorite BHMD formulas.

 

This ensures you get the deepest possible savings, while securing a consistent monthly delivery of the products you love. Even when a particular formula is marked out of stock on our website, we ensure there’s enough inventory to fulfill our Subscribe + Save orders.

 

Signing up is easy. When placing your order, simply click the “Subscribe + Save” option when selecting the number of bottles you wish to purchase, then click “Add to Bag.”

 

After you enroll in a subscription plan, you will receive an order confirmation that contains information about your subscription plan and how to cancel. Your subscription will continue unless you cancel — which you may do at any time.

 

There is no purchase minimum or commitment to purchase, and there are no early cancellation fees.

 

You may customize your subscription frequency, update billing info, or view and track your orders by creating a Luxe Loyalty account and navigating to the “Subscription Management” option on your homepage.

 

Alternatively, you can contact our customer service agents via phone or email for any assistance or to cancel your subscription.

 

If you have any questions about our Subscribe + Save program, you may contact:

 

Customer Support Team
Beverly Hills MD
1-877-828-5528
[email protected]

Returns

Every order from Beverly Hills MD is backed by our 100% money-back satisfaction guarantee.

 

This means you can try any of our incredible formulas RISK-FREE for up to 60-days*, and if you aren’t completely satisfied, just send back the bottles, jars or tubes (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassles.

 

Unfortunately we are not able to process returns from our retail partners, retailers, or 3rd party resellers. These returns will need to be processed at the original place of purchase. When you purchase from these retailers you are committing to their return and refund policies and procedures.

 

*Supplements come with an extended risk-free period of up to 90 days.

 

Be sure to retain your bottles/jars, as they must be returned to receive a complete refund.

 

Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 60 (or 90)* days after the shipped date.

 

*Supplements come with an extended risk-free period of up to 90 days.

To initiate your return, please submit the online form on BeverlyHillsMD.com/returns/ or contact our customer service team. You can reach them via email at [email protected] or call us at 1-877-828-5528.

 

Our call center is open Mon-Fri 6AM-5PM PST and Sat-Sun 6AM-4PM PST.

 

Please note you will be responsible for any shipping charges incurred when returning your product(s). Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.

 

Unfortunately we are not able to process returns from our retail partners, online retailers, or 3rd party resellers. These returns will need to be processed at the original place of purchase.

If you submit your return form within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.

 

You will also receive a form which you will need to print out and include in your return shipment. On this form you must include your RA # in order for us to process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.

 

Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility.

 

Click here to start a return.

Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.

Guarantee

Every order from Beverly Hills MD is backed by our 100% money-back satisfaction guarantee.

 

This means you can try any of our incredible formulas RISK-FREE for up to 60-days*, and if you aren’t completely satisfied, just send back the bottles, jars or tubes (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassles.

We offer an extended 90-day return window for all supplements because we want you to have ample time to experience the benefits! After all, while the majority of folks notice a visible difference in their skin in just a month after trying our supplements, the best results come with consistent, uninterrupted use.

Promos

How can I find Beverly Hills MD discounts or coupons?

At Beverly Hills MD, we have a few different options to help you save on all your favorite products. By joining our exclusive text club, you can get private discounts and promotions sent straight to your phone. You can also subscribe to our newsletter, which is a fantastic way to stay updated on special offers, new product launches, and all the best tips and DIYs in the skincare industry. Plus, we have our free Luxe Loyalty program, which automatically discounts ALL products and rewards you with points you can redeem on future orders.

 

Applying coupon codes is simple. Just add the items to our cart and head to checkout. Then, look for the field labeled “Coupon or Discount,” enter your code, and hit “Apply.” The discount will automatically apply to your order total.

 

If you forget to apply our coupon code before completing your purchase, go ahead and reach out to Beverly Hills MD’s customer service at 1-877-828-5528 as soon as possible. They can help review your order and may be able to add the discount retroactively.

Products

You can easily locate our PAO (Period After Opening) labels on the back of each product’s packaging, near the barcode:

 

 

This number tells you how many months a product remains effective after opening. Beyond this period, the product may begin to degrade and lose its potency. We recommend using your products before this time to ensure they are most effective. Generally, our products are good for up to three years if unopened and up to twelve months once opened.

When it comes to the order in which to use your products, it’s always best to start with your cleanser, followed by toner, serums, light oils, moisturizer, and lastly SPF. If you use multiple serums, always apply from thinnest consistency to thickest consistency, allowing 1 minute between each application for optimal absorption.

While none of our products are certified non-comedogenic, all our formulas are formulated specifically to avoid clogged pores or breakouts.

We understand how frustrating it can be when your favorite products are unavailable. Luckily, signing up for restock notifications is quick and easy. Simply visit the product page and click “Email me when available.” Enter your email address and click the “Notify Me” button. You’ll then receive an automated email as soon as your desired products are back in stock.

Products are occasionally discontinued due to the availability of certain ingredients. Sometimes, these products are replaced by new and improved formulations. The decision to discontinue a product is never made impulsively. It involves considering many factors, including consumer preferences, purchasing patterns, the availability of new ingredients, and more advanced formulations.

Yes, orders over $100 come with 2 extra goodies for you to try!

Beverly Hills MD products are formulated with aging skin in mind, so they’re perfect for anyone struggling with sagging, wrinkles, dullness, or other signs of visible aging. However, our formulas are also great for anyone looking to get ahead of visible aging, as they contain advanced ingredients to promote and maintain youthful-looking skin.

Contact Us

How do I get in touch with Beverly Hills MD Customer Service?

Our expert customer support team is here to help you get the most out of the Beverly Hills MD® experience.

 

CONTACT US BY PHONE

 

Mon – Fri 6AM-5PM PST and Sat – Sun 6AM-4PM PST

 

1-877-828-5528

 

CONTACT US BY EMAIL

 

[email protected]

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© 2013-2025 Beverly Hills MD, LLC. All rights reserved. “Beverly Hills MD” is a trademark of Beverly Hills MD, LLC.

Terms and Conditions
Privacy Policy
Your Privacy Choices

† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Use only as directed. Consult your healthcare provider before using supplements or providing supplements to children under the age of 18. The information provided herein is intended for your general knowledge only and is not intended to be, nor is it, medical advice or a substitute for medical advice. If you have or suspect you have, a specific medical condition or disease, please consult your healthcare provider.

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We’re here M-F 9am – 5pm PST 877-828-5528

Need More Help? [email protected]

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† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Use only as directed. Consult your healthcare provider before using supplements or providing supplements to children under the age of 18. The information provided herein is intended for your general knowledge only and is not intended to be, nor is it, medical advice or a substitute for medical advice. If you have or suspect you have, a specific medical condition or disease, please consult your healthcare provider.

Updated Privacy Policy

We've revised our Privacy Policy pursuant to GDPR.
Please take a moment to review.

This privacy policy is only applicable to European Union residents. We respect your privacy and appreciate the importance of your trust. As part of our efforts to help you understand how we handle the personal information you share with us, and in compliance with the European General Data Protection Regulation (“GDPR”), please review the following terms carefully.

1. General Terms

As more fully described below, we may collect and process certain information that is provided by you to us. We have a legal basis for collecting and processing such information because:

  • You have given us permission to do so;
  • We must provide services to you in conjunction with a purchase order that you have placed on our website; and/or
  • We are required to do so in order to comply with applicable law.

The Section below describes the types of information that we may collect from you and our business purposes for collecting such information.

2. What is Not Covered in this Policy?

Our website sometimes links to services run by other companies, such as paying for product orders through PayPal®. Those companies have their own privacy policies, so please remember that the information you provide to them will follow their policies and not ours.

3. Information that We Collect and Process.

Information Provided by You:

We may collect Personal Information that you provide to us. “Personal Information” is information that can be used to identify you individually, and includes items such as your name, home address, e-mail address, telephone number, demographic information, and/or payment information, such as your account or card number, if used to make a purchase from our Website. If you maintain an account on our website, Personal Information may also include a user name, password and answers to our security questions. The type of Personal Information that we may collect depends on your use of this Website and what information you provide to us. Please note that in order to purchase any of the Products offered from our Website, you will be required to provide us with your name, billing address, shipping address, e-mail address and credit card number. If you sign up for our Beverly Hills MD Loyalty Rewards Program, you will be required to provide us with your email and a password.

For more information on our Beverly Hills MD Loyalty Rewards Program, please see our Terms and Conditions here.

Analytical Information:

We and our third-party service providers may also use a variety of technologies that automatically or passively collect information about how this Website is accessed and used (known as “Usage Information”). “Usage Information” may include the type of browser and device you used to access our Website, your operating system and application version, the web pages accessed by you, the time you accessed these web pages, preceding web page views, and your use of any features or applications on this Website. Statistical data like this helps us understand what is interesting and relevant to our customers, so we can best adapt our content for our customers’ benefit.

We and our third-party service providers may also automatically collect an email address, IP address, location, carrier information or other unique identifier information from the computer, mobile device, technology or other device you use to access this Website. We may use this information to, amongst other things, administer this Website, help diagnose server problems, analyze trends, track web page movements, improve our services, match collected information to postal addresses, help identify you and your shopping cart, help us tailor special offers to you, and gather broad demographic information for collected use.

Cookies and Other Technology:

Like many sites, our Website employs cookies, JavaScript tags and Web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of our Website, recognize you and your access privileges, and track usage of our Website. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. We use both persistent cookies and third-party cookies. Persistent and third-party cookies enable us to track and target the interests of our customers to enhance your experience on our Website. Persistent cookies are used to make it easier for you to navigate our Website and remain on your hard drive for an extended period of time. Third party cookies are only used for short-term tracking.

Most Internet browsers are initially set up to accept cookies. You may download an opt-out cookie here to disable any and all cookies we employ to track and enhance your user experience– however, your ability to use the website will be then limited and/or unavailable.

Please note that this opt-out is cookie-based (i.e., a cookie must be on your computer to tell our systems that you have opted-out). If you delete, block or otherwise restrict all cookies, this opt-out may not be effective. Further, because different computers and different Internet browsers all require their own version of the opt-out cookie, you must perform this opt-out process on all computers and browsers that you wish to be opted-out.

4. Our Use and Sharing of Your Information.

We use the information that we collect about you for a variety reasons, including the following:

  • Verifying your identity;
  • Fulfilling your product orders;
  • Processing any product returns, exchanges or subscriptions;
  • Responding to your questions;
  • Communicating with you about your purchases and activities on this Website;
  • Inviting you to participate in a survey regarding your health, our products or websites, which are always voluntary on your part;
  • Improving the Website, loyalty programs and our customers’ experience;
  • Sending you emails and other marketing communications; and/or
  • Sending notices or information.
  • We may also use and disclose any information that is aggregated or de-identified so that it does not identify you personally, in our discretion.

If you provide us with a payment card when placing an order on our website, we use third-parties to validate your card, authenticate your identity and “tokenize” your payment credentials to make your payments more secure. Your “tokenized” credentials will be stored in your account in order to help make future purchases more convenient. You may delete or edit the stored payment methods in your account at any time by visiting our website or contacting customer support.

We may share your Personal Information as follows:

  • With our vendors, consultants, agents, contractors, and other service providers or sub-processors (discussed more fully below) that we use to support our business;
  • To provide you with any information or services that you request;
  • To respond to subpoenas, court orders, and other legal process, or as otherwise required by law;
  • To exercise our legal rights or to defend ourselves against legal claims, to enforce our contracts, to investigate, respond to and resolve problems or inquiries (including governmental inquiries), or to permit us to pursue available remedies or limit the damages that we may sustain;
  • In connection with an actual or potential merger, sale, acquisition, assignment, or transfer of all or part of our assets, affiliates, lines of business, or products and services, including at bankruptcy;
  • With our affiliates, subsidiaries, or parent companies; and
  • With your consent.

We contract with certain sub-processors to assist us in providing services to our customers. These sub-processors use the Personal Information that you submit to us in order to perform the following tasks:

  • Order processing at checkout;
  • Credit card authorization, tokenization and identity verification;
  • Order shipping and handling;
  • Emailing newsletters and other promotional materials for those customers on our mailing list;
  • Adapting content, advertisements and offers;
  • Storing and “backing up” our customer records.

5. Security and Your Information.

No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we and our subprocessors maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with data protection legislative requirements. We follow the Payment Card Industry Data Security Standards (PCI DSS) when handling credit card data. We also recommend that you take steps to protect against unauthorized access to your account through shared or public computers, devices, and applications.

6. How Long We Will Retain Your Information.

We will not retain your Personal Information for longer than necessary. Your e-mail address will be retained on our mailing list until you request that we stop sending you advertising communications. We will retain your other Personal Information in order to provide you with the ability to act on our Product warranties, to fulfill any Product subscriptions and/or for business record and legal purposes.

For example, we may keep just enough of your personal information to ensure that we comply with your request to erase your personal information, or to exercise or defend our legal claims.

7. Consent to Processing Information.

This Website is governed by and operated in accordance with the laws of the State of California and the United States, and is intended for the enjoyment of residents of the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States.

8. Third Party Links and Services

Our Website may contain links to third-party websites and products and services. We do not control such linked websites and this Privacy Policy does not apply to those websites. We encourage you to read the privacy policy of any third-party website that you visit before you provide any information to that website’s owner.

9. Our Children’s Policy.

This Website is not directed to children under the age of sixteen (16). Children may not use our Website or purchase our products, and we do not knowingly collect any personal information from children under the age of sixteen (16). We have no way of distinguishing the age of individuals who access our Website. If a child has provided us with personal information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities using the contact link provided below.

10. Changes and Updates to our Privacy Policy.

We may change this Privacy Policy at any time without prior notice to you. Any changes that we make will be effective immediately upon our posting of the revised Privacy Policy on this Website. Your continued use of this Website constitutes your consent to any changes made. We will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted your Personal Information, unless you later consent to a revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Your Personal Data Rights pursuant to GDPR.

As you may know, GDPR provides European citizens certain rights with respect to the access and control of their personal data. For your convenience, we have summarized these rights here. In the event you wish to contact us regarding any of these rights, or for any other reason, please use the link provided in Section 12.

  • Access your personal data: You have the right to be informed of and request access to the personal data we process about you.
  • Update your personal data: You have the right to request that we amend or update personal data in our possession that is inaccurate or incomplete.
  • Restrict the use of your personal data: You have the right to request that we stop processing all or some of your personal data.
  • Object to or complain about the use of your personal data: You have the right to object to us processing your personal data if we no longer have a legitimate or legal need to do so. You also have the right to lodge a complaint with a supervisory authority regarding our use of your personal data.
  • Port your personal data: You have the right to request a copy of the personal data in our possession in a machine-readable format, as well as the right to transmit that personal data for use with another party’s service.
  • Erase your personal data: You have the right to request that we delete your personal data.

Please note that while we will try to accommodate your requests, there may be times when we might not be able to help. For example, if you have recently purchased a product from us and this product is still within its applicable Money Back Guarantee period, we will not be able to honor a request to erase your personal data unless you first agree to waive your right to the Money Back Guarantee.

12. Questions or Requests?

In the event that you have any questions regarding our use of your personal information or wish to submit a request to view, modify, erase or restrict our processing of your personal information, please contact our Data Protection Officer here.